Frequently Asked
Questions

We serve clients across Canada with on-site and remote IT support, and extend our services to the United States and internationally through a hybrid model. Our headquarters is in the Greater Toronto Area, with technicians and partners deployed nationwide. Remote support is available 24/7 regardless of location.

Yes, our Professional and Enterprise plans include 24/7 priority support with dedicated response channels. Starter plans include weekday email and chat support during business hours (Monday to Friday, 9 AM to 6 PM EST).

Yes, we are certified installers for Leviton, Siemon, Legrand, CommScope, Cisco, and Aruba. Our team maintains active certifications and participates in ongoing training to stay current with the latest technologies and best practices.

We offer same-day on-site support in most major Canadian cities for urgent issues. Remote support is available 24/7 for critical incidents on qualifying plans. Standard service requests are typically addressed within 4 business hours.

Absolutely. We offer a free, no-obligation consultation to understand your needs and recommend the best approach. Contact us by phone, email, or through our website to schedule yours — no strings attached.

We serve a wide range of industries including retail, hospitality, cannabis and vape stores, restaurants, offices, warehouses, and residential clients. Our solutions are tailored to the unique requirements and compliance needs of each sector.

Yes, we assess, upgrade, and optimize existing IT systems including cabling, networks, and security. We begin with a thorough audit of your current setup and provide actionable recommendations — whether that means upgrading components, re-architecting, or maintaining what works.

We offer monthly billing with no long-term contracts, giving you full flexibility. For larger projects, we provide milestone-based billing. Custom enterprise agreements are also available for organizations that need tailored terms and SLAs.